Quick Call Service
Quick Call is a customized suite of services designed to achieve preset goals and objectives. This unique offing provides for a balance between your budget and your users expectations. You have the option to include services, define turnaround times, and choose the method of requesting service. Some of the most common services packaged under Quick Call are break/fix and install, move add and change (IMAC).
Installations, Moves, Adds and Changes can be a very demanding part of the IT service function. Harbingers IMAC support encompasses a full range of services involving your technology additions and upgrades for all voice, data and video services, infrastructure and desk top components. Whether large or small, complex or simple our systematic approach to IMAC services will keep your user community functioning with minimal downtime. Included with our IMAC services are site surveys and preparation, final testing, documentation and user orientation, our expert planning and delivery frees our clients from these sometimes burdening task. We strive to simplify the ordering process while maintaining expense controls to stay within budgets. Service request to HCI can be integrated with clients Help Desk application and reporting systems. Change orders are not complete until the documentation is updated. Asset tracking and enhanced E911 service requires that precise documentation be kept. HCI can customize a documentation plan, or work within a customers tools.
Break Fix Services
HCI provides a full suite of desktop hardware break/fix services that encompass voice, data and video terminals. Multi-vendor support capabilities, combined with warranty vs. non-warranty service, allowing clients to work with a single vendor for desktop hardware support. Service support starts at the switch port and demarcation point, and extends to the desk top device including cabling components. Services include packaging, shipping, receiving, and tracking of repaired and replaced hardware components. Full maintenance agreements are also available for specific products.
HCI performs the ongoing day-to-day operation of the PBX, Audio and Video Teleconference Systems, including responding to configuration changes, Telco reporting, monitoring usage statistics and logs, modifying configuration settings, and system back ups. Services are available on most major brand systems and we are consistently adding systems to our portfolio. Full maintenance agreements are also available for specific products. The service can be packaged as a complete outsource or as a helping hand.